Finnish Immigration Service (Migri) digitalization program. Key areas of development are automation of business processes (application handling and decision making), intelligent self-service and ingtelligent work management. The automation part aims to have fully automated selected application processes in the future using RPA with the support of AI. Self-service part includes electronic services and chat/voice bots connected to backend systems. Intelligent work management will transform the current application processes to efficient human-machine collaboration processes.
